Viper Headwear, LLC wants to make sure that you are satisfied with your purchase. If you are not satisfied with the product, it is the incorrect size, or you would like to exchange it for another product we will gladly accept your unworn/unwashed product back.
If you ever experience an issue with a Viper Headwear, LLC product outside of normal wear and tear, please contact us in order to discuss an exchange or return.
We will gladly accept returns exchanges for any unused/unwashed products. Simply send the product(s) to:
Viper Headwear, LLC
PO Box 12662
Denver, CO 80212
Please use the box it was shipped in or some other box that will protect it from being crushed/damaged during shipment. Please provide a short description of what you would like us to do (i.e. Return or Exchange, size, etc) We will process your exchange/return as soon as we can. We will contact you if the item you want to exchange your order for is currently unavailable.
WHAT INFORMATION DO WE COLLECT?
When you visit our Web Site you may provide us with personal information:
If you choose to purchase products from us, you will need to give us personal information. For example, you may need to provide the following information:
Credit card number
For added security and peace of mind, all Credit Card information will be provided to Stripe (our credit card processor) and will not be on file with Viper Headwear, LLC.
What do we do with the information you send us?
We request information that we believe will help us serve you better. For instance, your phone number allows us to call regarding shipping issues and your e-mail address allows us to send you order and shipping confirmations. If you supply us with your email address you may receive periodic notices from us with information on new products and services or upcoming events. When we say “periodic”, we mean it. No one likes seeing e-mails from the same company daily, and we won’t be “those guys”. If you do not wish to receive further e-mail correspondence from us, you can simply click the “unsubscribe” button on any of our e-mails sent to you.
HOW DO WE SECURE INFORMATION TRANSMISSIONS?
We have teamed with Stripe, an industry-leading Credit Card processor to best safeguard your sensitive information. Other email that you may send to us may not be secure and, for that reason, we ask that you do not send confidential information to us through an unsecured email. Despite our commitment to data security, we cannot guarantee that our systems or the Internet will always be secure. It is important for you to protect against unauthorized access to your password and to your computer.
HOW DO WE PROTECT YOUR INFORMATION?
We utilize encryption/security software to safeguard the confidentiality of personal information we collect from unauthorized access or disclosure. Our values, ethical standards, policies and practices are committed to the protection of customer information and we will never share information collected with any outside entity except as required by law. We don’t like spam e-mails either, and wouldn’t do that to you.
Viper Headwear, LLC accepts credit card payment by Visa, MasterCard, American Express, JCB, Discover, and Diners Club through Stripe credit card processing.
Viper Headwear, LLC exclusively uses the United States Postal Service for shipping. Shipping costs are clearly displayed during checkout. Our hats are very light weight, so we recommend using the First Class option, when available, as it is the most affordable, includes Tracking information, and only makes a difference of about a day over Priority Shipping
All orders are sent in the order that they were received, and we will do what we can to get orders out as soon as possible. We shoot for a 2-3 days turnaround, but if orders are taking longer than that because of higher volume in sales we will display our current times on the website. www.viperheadwear.com
Viper Headwear, LLC is not responsible for customs charges for orders shipped to countries outside of the United States of America
Current state sales tax will be assessed on orders made by all Colorado residents.